GuideBooklets™
GUIDEBOOKLET™ DESCRIPTION
GuideBooklets™ are detailed, step-by-step, “instruction
manuals” written by Romano & Sanfilippo to assist
clients in implementing the basic components of a sales
and service culture. Depending on the specific component,
each GuideBooklet™ includes comprehensive instructions,
worksheets, timelines, examples, memos to staff, and more.
They have been updated and fine-tuned over the past fifteen
years based on experiences gleaned during implementation
by our clients.
Each GuideBooklet™ is designed to enable a client
to implement a sales and service culture component with
merely a phone orientation. However, consulting assistance
is available if needed. Based on the amount of support you
require to implement the components, we have multiple investment
options to suit your budget.
The comments we hear time and again are how detailed the
GuideBooklets™ are, how they simplify the process
and greatly reduce the time it would have taken if our clients
had tried to figure it out on their own. They eliminate
“reinventing the wheel” and needless employee
frustration, and facilitate quicker and better results.
You get a more favorable and consistent outcome not only
because of the instructive nature of the content, but also
because of the process by which the component is implemented:
- Step 1 - Form a team led by a senior manager
- Step 2 - Each member of the team is given a GuideBooklet™
to read and is asked to write down any notes and questions
in the margins.
- Step 3 - Romano & Sanfilippo provides a phone orientation
lasting one to one and a half hours to highlight the most
critical concepts and steps, answer the team’s questions,
and make sure they understand their charter.
- Step 4 - Team implements process receiving ongoing support
from Romano & Sanfilippo
Through this approach, there is more buy-in and ownership
to development of the process or system because employees
implement the components of a sales and service culture
on their own as a team.
| “I
would do it again (the Romano & Sanfilippo process)
in half a heartbeat. We attribute our growth directly
to your program. The GuideBooklets™ make it
easy to implement.” |
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CEO, Virginia |
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© 2008, Romano & Sanfilippo.
All rghts reserved.
2421 Oak Canyon Place, Escondido, CA 92025
Phone: (760) 738-8400 Fax: (760) 738-8900
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