Employee Performance Management

Employee Performance Management is critical to develop high performing sales and service results. Unfortunately only three out of ten U.S. workers agree that their company's performance management program actually does what it's intended to do: improve performance. (Watson Wyatt Survey). Do all of the people working in your organization know how they are performing in their jobs? Do they know exactly what is expected of them?

Without having specific and measurable performance expectations, employees cannot maximize their overall effectiveness. Ask yourself this question, "Can you maximize your effectiveness if you are not totally clear on what you are expected to achieve?" Yet in many organizations performance management is weak and expectations are not clearly stated. Therefore employees do not receive immediate and specific feedback from their supervisors. When they do, the odds are that both the expectations and the feedback will be expressed in vague, non-concrete terms or they will be held to standards that cannot be measured objectively. This leaves employees to the mercy and discretion of their supervisors' observations and opinions. If that situation exists in your organization we can help you eliminate it by implementing a professional performance management system.

An effective performance management system will enable you to hold employees accountable for specific results. What does being accountable really mean? Webster's Dictionary defines accountable as follows:

accountable, adj.

1. subject to the obligation to report or justify something; responsible; answerable.
2. capable of being explained, explicable.

1. Reconfigure the format of your evaluations to be more user friendly
2. Work with managers to define objective criteria for evaluations

With our guidance, we will assist your organization's managers and supervisors in determining the broad categories of results called Key result Areas or KRAs and specific results called Specific Target Results or STRs for the employees of the various departments in your organization.

The end product of your work will be job evaluation forms containing specific, measurable, and concretely stated performance expectations which accurately reflect the desired behaviors and expectations most vital and important to your organization.

Accountability is a determinant of your organization's continued growth and evolution. If you develop and implement clearly written, specific standards and expectations and if your organization employs an effective means of measuring individual performance against these standards, then your organization has increased the probability of reaching its organizational goals.

Please click here to request more information on Performance Management.

Return to Top

© 2008, Romano & Sanfilippo. All rghts reserved.
2421 Oak Canyon Place, Escondido, CA 92025
Phone: (760) 738-8400 Fax: (760) 738-8900