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About Romano & SanfilippoRomano & Sanfilippo is a national consulting, training and educational company that works in partnership with organizations to assist them in enhancing their sales and service performance. We have been in business for over fifteen years and have clients ranging in size from 50 employees to tens of thousands. What We DoWhat We Do - Sales training and customer service training are just two of many powerful tools offered by Romano & Sanfilippo to help our clients increase sales results and customer service levels. However, we don’t just provide training. We facilitate a cultural transformation in your organization to one of high performance in sales and service! We realize that your company has specific performance goals that must be met. Our TRAINING will provide the consultative skills to sell new business and service existing customers to meet those goals. To help insure your sales and customer support people use the skills as effectively as possible, Romano & Sanfilippo provides services in two other crucial areas as well. In addition to training, we help you implement an INFRASTRUCTURE of systems and processes that communicate expectations, reinforce use of skills learned in our training, motivate employees to perform and get them fully engaged in achieving results. These systems and processes include employee recognition programs, employee performance management, customer service standards, customer satisfaction measurements and much more. The third major area we assist our clients in to get more value and lasting results from our training is ORGANIZATION DEVELOPMENT. At the top of the list are behavioral assessments to select and develop (coach) employees. Our proven Define and Align® talent matching system is a revolutionary way to weed out all but the few top candidates that fit a narrow set of “success parameters” that fit your company’s positions to a “T”. The result is hiring decisions about which you have no doubt. Guaranteed! These assessments also greatly improve managers’ success in coaching. Organization development also includes programs to gain employee buy-in to perfecting newly learned skills, build morale, increase communication and retain your most valuable employees We’ll assess your existing sales and service processes for strengths and weaknesses, prepare a plan to move your organization to the next level, and provide consulting support to help implement the plan. Most training companies focus on classes and events, relegating reinforcement and motivation to a footnote. We build it into the process. Our clients get excellent results from our training. However, what differentiates Romano & Sanfilippo is that we take A Total Approach to Sales and Service ™ recognizing there is more to developing a high performance culture than just training .
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