 Service
and Sales Training that Impacts Performance
If you want results instead of an event,
you've come to the right place!
What We Do - Sales training and customer service
training are just two of many powerful tools offered by Romano &
Sanfilippo to help our clients increase sales results and customer
service levels. However, we don’t just provide training. We
facilitate a cultural transformation in your organization to one
of high performance in sales and service!
We realize that your company has specific performance goals that
must be met. Our TRAINING will provide the consultative skills to
sell new business and service existing customers to meet those goals.
To help insure your sales and customer support people use the skills
as effectively as possible, Romano & Sanfilippo provides services
in two other crucial areas as well.
In addition to training, we help you implement an INFRASTRUCTURE
of systems and processes that communicate expectations, reinforce
use of skills learned in our training, motivate employees to perform
and get them fully engaged in achieving results. These systems and
processes include employee recognition
programs, employee performance
management, customer service standards, customer satisfaction
measurements and much more.
The third major area we assist our clients in to get
more value and lasting results from our training is ORGANIZATION
DEVELOPMENT. At the top of the list are behavioral
assessments to select and develop (coach) employees. Our proven
Define and Align® talent matching system is a revolutionary
way to weed out all but the few top candidates that fit a narrow
set of “success parameters” that fit your company’s
positions to a “T”. The result is hiring decisions about
which you have no doubt. Guaranteed! These assessments also greatly
improve managers’ success in
coaching. Organization development also includes programs to
gain employee buy-in to perfecting newly learned skills, build morale,
increase communication and retain your most valuable employees
We’ll assess your existing sales and service
processes for strengths and weaknesses, prepare a plan to move your
organization to the next level, and provide consulting support to
help implement the plan. Most training companies focus on classes
and events, relegating reinforcement and motivation to a footnote.
We build it into the process. Our clients get excellent results
from our training. However, what differentiates Romano & Sanfilippo
is that we take A Total Approach to Sales and Service ™ recognizing
there is more to developing a high performance culture than just
training .
| "After
implementing the Romano & Sanfilippo process, our revenues
increased by $30M and referrals jumped 42%. We only wish we
knew of your company before we spent serious dollars with
three other training companies with minimal results." |
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Director of Marketing |
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financial services company |
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© 2005, Romano & Sanfilippo.
All rghts reserved.
2421 Oak Canyon Place, Escondido, CA 92025
Ph: (760) 738-8400 Fax: (760) 738-8900
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